bdjle Privacy Policy

bdjle is a secure and reliable online betting and casino platform. This Privacy Policy ("Policy") explains how bdjle collects, uses, stores, and protects your personal information.

This Policy applies to the bdjle website, mobile platform, and all related services. By using our platform, you are considered to have given your consent to the terms described in this Policy.

Protecting your privacy is one of our primary responsibilities. We believe a lasting relationship is built on transparency and trust. We therefore ask you to read this Policy in full.

bdjle may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• National ID or passport number (for identity verification)
• Address and country of residence
• Email address and mobile number

2.2 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay or bank account information)
• Transaction history — deposits, withdrawals, and betting activity
• Account balance and wallet activity

2.3 Technical Information

• IP address and device identifiers
• Browser type and operating system
• Login time, session data, and platform usage patterns
• Cookie and local storage data

2.4 Communication Information

• Messages and complaints submitted via live chat and email support
• Records of communication with customer service representatives

bdjle collects your information in several ways:

3.1 Information You Provide Directly

You provide information to us directly during account registration, the identity verification process, deposit and withdrawal forms, and customer service interactions. This information is given entirely voluntarily, though it may be required to use our services.

3.2 Automatically Collected Information

When you use the bdjle platform, our servers automatically collect technical information. This includes IP address, browser information, page views, and click patterns. This information helps us improve the performance of the platform.

3.3 Information from Third Parties

For the purposes of identity verification and fraud prevention, bdjle may receive information from trusted third-party verification service providers. All such third parties follow applicable data protection regulations.

bdjle uses your information for the following purposes:

4.1 Service Delivery & Operations

• Creating and managing your account
• Processing deposits and withdrawals
• Managing betting and gaming activity
• Providing bonuses, promotions, and VIP rewards

4.2 Identity Verification & Security

• Completing the Know Your Customer (KYC) process
• Preventing account fraud and unauthorized access
• Following Anti-Money Laundering (AML) procedures
• Verifying age — granting access only to users aged 21 and above

4.3 Customer Service Improvement

• Providing 24/7 live chat and email support
• Resolving complaints and issues
• Evaluating and improving service quality

4.4 Responsible Gaming

By analyzing your gaming patterns, we can identify potentially problematic behavior and provide assistance when needed. In line with our responsible gaming policy, we are committed to ensuring a safe gaming environment.

bdjle applies industry-standard technical and administrative measures to protect your information.

5.1 Encryption Technology

All data transmissions on our platform use SSL (Secure Socket Layer) encryption. This means all information exchanged between your browser and our servers remains fully encrypted.

5.2 Server Security

Our servers are located in secure data centers and are protected through firewalls, anti-intrusion systems, and regular security audits.

5.3 Data Retention Period

We retain your information for the following periods:

• For the entire duration your account remains active
• After account closure, for as long as required to meet applicable legal obligations
• Financial transaction records are generally retained for a specified period in accordance with applicable regulations

5.4 Access Controls

Only authorized personnel can access your information, and they are bound by strict confidentiality obligations. All access is logged and reviewed regularly.

bdjle never sells your personal information. However, limited information may be shared in the following situations:

6.1 Service Providers

We work with trusted third-party partners for payment processing (bKash, Nagad, Rocket, Upay and bank transfer services), identity verification, and technical support. Only the minimum information necessary for them to deliver their services is shared with these partners.

6.2 Legal Obligations

Information may be disclosed to comply with court orders, legal directives, or the requirements of applicable laws and regulations. In such cases, bdjle always discloses the minimum information necessary.

6.3 Fraud Prevention

Information may be shared with relevant authorities to prevent money laundering, fraud, or other illegal activity.

6.4 Business Changes

In the event of a business merger, acquisition, or restructuring, your information may be transferred to the new entity. In such cases, we will notify you, and the new entity will follow the same privacy standards.

The bdjle website uses cookies and similar technologies to improve your browsing experience.

7.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, perform security checks, and remember language preferences. Disabling these cookies will prevent the platform from working properly.

7.2 Performance Cookies

Performance data is collected to understand which pages on our website are used most and where issues are occurring. This information is processed in a completely anonymous manner.

7.3 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may affect your ability to use the full features of the platform.

You have the following rights regarding your information with bdjle:

8.1 Right to Access

You may request to know what information we hold about you. After verifying your identity, we will provide this information within a reasonable time.

8.2 Right to Correction

If any of your stored information is incorrect, you may request a correction. We will review the relevant documents and update verifiable information.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

In certain circumstances, you may object to the processing of your information. To exercise this right, contact our support team.

8.5 How to Exercise Your Rights

To exercise any of the rights above, write to our support email. We will take action promptly after verifying your identity.

If you wish to stop using the bdjle platform, you may request to close or delete your account.

9.1 Request Process

To close your account, contact our 24/7 live chat or email us at [email protected]. The request process will begin after your identity is verified.

9.2 Remaining Balance

All pending bets must be settled and any remaining balance withdrawn before closing the account. Minimum withdrawable amount is ৳800.

9.3 Data Retention

Even after account closure, certain information may be retained for a specified period due to applicable legal and regulatory obligations. After this period, the information will be securely deleted.

The bdjle platform is for users aged 21 and above only. We do not knowingly collect any information from minors.

If you believe a minor is using our platform, please contact our support. Parents and guardians are encouraged to monitor their children's internet usage.

bdjle reserves the right to update this privacy policy as needed. If changes are made, we will notify you in the following ways:

• The date of the latest update at the top of the policy will be changed
• A notification will be sent to the registered email for important changes
• A notification may be displayed on the platform

Continuing to use the platform after a policy update will be considered as your acceptance of the new policy. Therefore, it is advisable to review this page regularly.

If you have any questions, concerns, or requests regarding your information or this privacy policy, please get in touch with us.

Our customer service team provides support in Bengali and English, seven days a week, 24 hours a day.

• Email: [email protected]
• Live Chat: 24/7 directly through the platform
• Language: Bengali and English

We take all privacy-related requests seriously and take appropriate action after verifying your identity. For more details, visit our About Us page.